FAQ: Space Haven
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Which languages will the game be localized to?

We will support as many languages as we can. The Alpha version will only have English, but once we release officially we will localize the game to French, Italian, German, Spanish, Russian, Portuguese.

With time we will try to add even more languages.

Last updated: March 04, 2019 03:45

Will all platforms PC/Mac/Linux be supported during Alpha stage?

Yes, all platforms will be supported during alpha stage. Note! We cannot guarantee the game will work on all Linux distros, but it is working great on Ubuntu.

Last updated: March 19, 2019 02:22

When will Alpha Access start?

Around mid April, when Kickstarter has given us the final list of backers. Kickstarter needs about 2 weeks after campaign end to sort this out.

Once we have the information we will immediately send out access to the Alpha build to backers who have chosen Alpha Crew Member or higher.

Last updated: March 19, 2019 02:37

How will we get access to the Alpha?

We will distribute the game through our own website. You will receive an e-mail with instructions around 2 weeks after this Kickstarter campaign has ended.

Last updated: March 19, 2019 02:26

How will we be able to update the game and send feedback?

The game will feature an in-game update mechanism, allowing you to update the game with a click of a button.

There will be a news section and feedback menu in the game. Through these you will be able to send us bug reports and feedback directly from within the game.

Last updated: March 19, 2019 02:29

Will the digital copy be a DRM-free release?

Yes!

Last updated: March 19, 2019 02:32

Will you allow streamers and Youtubers to play the game while in Alpha?

Absolutely =) Feel free to play and stream and create videos as much as you want!

Last updated: March 19, 2019 02:34

Which stores will the game be available on?

The game will be released on Steam and GoG at the same time, and we are looking into possible other stores besides these. The pledge rewards mention a Steam key, but you can choose a GoG key instead of the Steam key if you want.

Last updated: March 25, 2019 02:38

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://space-haven.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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